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Warranty Guide

Knowing how we service and maintain your Maxus car is just as important as knowing when to do it. Here are some useful information about vehicle warranty, servicing and maintenance you might need

Warranty

  • Our 5-year Warranty

    All Maxus vehicles have undergone stringent pre-delivery processes and checks to ensure your vehicle is delivered in pristine condition. From the date of registration, your new vehicle is covered against defects in materials and workmanship for a period of 5 years or 100,000 km for passenger cars and commercial vehicles.


    When you bring your vehicle in for servicing, expect impeccable after-sales care from our highly trained technicians and advisors. This uncompromising commitment ensures a lasting relationship unlike any other.


    It is strongly advised that you always bring your vehicle to qualified specialist workshops such as Cycle & Carriage for servicing at every 10,000km or 6 months^ (whichever comes first). With complete service history records, this also gives you peace of mind that your vehicle warranty will never be compromised.


    ^ With usage of fully synthetic engine oil.

  • What is covered under warranty?
    Contractual Warranty

    Contractual Warranty Repair or replacement of parts acknowledged as faulty by the Manufacturer, as well as the labour necessary to repair the vehicle. Towing for immobilised vehicle within Singapore is covered.


    Anti-perforation

    Up to 3 years or 100,000km, whichever comes first, from the date of registration, subject to an annual inspection by Cycle & Carriage..


    Battery

    1-year or 20,000km (whichever comes first) from the date of vehicle registration.


    Genuine Parts

    All Maxus genuine parts replacement comes with a 1-year or 20,000km warranty, whichever comes first. Genuine parts always come with warranty, unlike non-genuine parts.


    Paintwork

    Original bodywork paint or lacquer defect.


    Accessories

    Accessories fitted locally such as audio, in-car camera, reverse sensor and GPS system are covered under warranty for 1 year.

  • What is not covered under warranty?

    Consumables
    Consumables are normal maintenance items which require periodic replacement from motoring wear and tear. They include:

    • All types of lubricants and fluids
    • Refrigerants

    Wear-and-Tear Items

    Wear-and-tear items require periodic inspections, adjustment and/or replacement at certain mileage. They include parts such as but are not limited to:

    • Air cleaner element
    • Brake pads & brake discs
    • Brushes of various types of motors
    • Bushings Clutch disc & clutch cover
    • De-colouration, fading & deformation of leather & other trims
    • De-colouration, fading, flawing, rusting, etc. of paint coat
    • Drive belts
    • Fuel filter
    • Fuses
    • Lamp bulbs
    • Oil filter
    • Oil seal
    • Remote key battery
    • Rubber parts
    • Spark plugs (Gasoline) & glow plugs (Diesel)
    • Tubes or hoses
    • Tyres
    • Various types of gaskets (except cylinder head gasket)
    • Wiper blade (including rubber)
    • Incidental or consequential costs, such as loss of use, personal effects or income, are also not covered.

    Incidental or consequential costs, such as loss of use, personal effects or income, are also not covered.

     

    WARRANTY CONDITIONS

    • Maintenance and repairs on your vehicle in Singapore must be carried out in accordance with the instructions laid down by Maxus (the Manufacturer). It is strongly advised that such operations are to be performed by qualified specialist workshops such as Cycle & Carriage.

    • Failure to comply with the recommended maintenance schedule may invalidate this vehicle warranty. You must provide proof of maintenance records, invoices, etc.

    • Your vehicle warranty does not cover damages or malfunctions caused directly or indirectly by:

      1. Use of vehicle for motorsport, races, rallies or resultant accidents.
      2. Alteration to the original specifications or installation of experimental equipment which are neither provided for nor authorised by the Manufacturer or Cycle & Carriage.
      3. Use of non-genuine parts.
      4. Natural/environmental causes.
      5. War, invasion, act of foreign enemy, hostilities (whether declared as a war or not), civil war, rebellion, revolution, riots, etc.
      6. Vandalism.
      7. Glass damage, if it is not clearly proven that this is due to manufacturing or installation errors.
      8. Any modifications to the vehicle’s system and components, bodywork alterations or accessories fitted to the vehicle after its manufacture, that were not carried out by Cycle & Carriage.
      9. Exceeding permitted axle loads.
      10. Maintenance and/or repairs not performed in accordance with Maxus specified procedures or otherwise improperly performed by non-qualified specialist workshops.
      11. Your warranty may become invalid if you continue to drive when a fault becomes apparent. Please refer to owner’s manual.

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