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FAQ

Frequently Asked Questions

If you cannot find an answer to your question here, just email us at leasing@cyclecarriage.com.

Personal Leasing
  • Are foreigners allowed to rent a vehicle?

    Foreigners with a valid driving license in English.

  • Who is eligible to rent vehicles for Personal usage?

    Drivers who have fulfilled the below requirements are eligible to rent vehicles from us.

    • Singaporeans and PR with a valid driving license under the laws of Singapore.
    • Foreigners with a valid driving license in English.

  • What documents do I need to rent vehicle for personal usage?

    Your NRIC and valid driver's license.

  • What are the types of personal leasing package available?
    1. Comprehensive package
      1. Package includes complimentary basic servicing and maintenance, comprehensive insurance and road tax. Also includes replacement vehicles.
    2. Lease Lite package
      1. No frills, affordable leasing package. Option for you to purchase the vehicle.
  • What’s inclusive in our Corporate fleet program?

    Our Corporate fleet program includes complimentary basic servicing and maintenance, comprehensive insurance and road tax for the management executives/expatriates. Besides that, our dedicated service team will be there with them throughout the journey to ensure a seamless rental process. On top of that, they can drive to Malaysia. Replacement vehicle is available as well.

  • How much will I need to pay as deposit before renting a vehicle?

    For daily rentals, our deposit is $800. If you rent Mercedes-Benz, the deposit is $1000. 

    For long term leasing (1 year and above), the deposit is 2 months of the lease amount. This amount is refundable at the end of your lease.

  • What are the payment methods?

    We accept payments in cash or via NETS, Interbank Fast Transfer, or PayNow. Visa and Master credit card payments are acceptable too. For rentals with recurring payments, we encourage drivers to go on our GIRO scheme.

  • How long in advance do I make payment?

    If you are renting for corporate or personal use, payments will have to be made in advance by every 7th day of the month.

  • How much do I have to pay for damages or accidents?

    In the event of accidents or damages to our vehicle, you are liable for up to S$1,500 for damage(s) to our vehicle and/or S$500 for damage(s) to a third party vehicle, which means that depending on the total damage(s) incurred on the vehicle, you will only need to pay a maximum of S$2,000 standard excess. Please note that minimum age to rent is 18 years old and additional excess is payable for drivers who are below 22 and above 65, with less than 2 years driving experience. Additionally, do note that some models may have higher excess than other models.

  • Can I rent the vehicle as a wedding car?

    Yes, you can rent our premium vehicles for your special day. Please check out our fleet here.

  • Can I put decorative flowers on the car?

    Yes, you may. Upon return, please remove all the decorations and ensure the vehicle is returned in the same condition. Otherwise, cleaning services/damages charges apply.

  • How soon can I collect my vehicle?

    You may collect your vehicle almost immediately if the vehicle you wish to book is ready. Otherwise, please allow a few days for us to arrange a vehicle for you. 

  • Is servicing cost inclusive?

    Basic servicing and maintenance are part of the comprehensive package. However, for Lease Lite package, servicing cost is excluded.

  • Where can I service my vehicles?

    We offer regular vehicle servicing at Cycle & Carriage Leasing in 209 Pandan Gardens Singapore 609339 or 600 Sin Ming Ave Singapore 575733.

    You may book your servicing session from myfleet.sg.

  • Can I go to Malaysia?

    Yes, you may drive to Malaysia. Do find out more from your respective Rental Executive about the insurance coverage. If you are renting under the Lease Lite package, you have to purchase the insurance coverage by yourself, or you may request us to do so for you.

  • Is fuel cost included in the rental?

    No, it is not included in the rental but we do provide fuel in the vehicles and drivers are required to return our vehicles with the same level of fuel. If there is a shortfall, drivers must cover the balance fuel.

Private-Hire Rental
  • Who is eligible to rent vehicles for private-hire usage?

    Drivers who have fulfilled the requirements below can rent a vehicle for Private Hire usage: 

    • Singaporeans at least 22 years old.
    • have a valid PDVL license.

  • What documents do I need to rent a vehicle for private-hire usage?

    As part of our quick background check, you will need to register with us by presenting: 

    • Your NRIC
    • Your valid driver’s licence (at least two years old)
    • A valid PDVL (which can be shown upon collecting your vehicle)

    • Your bank statement (as proof of an active bank account)

    • Proof of your residential address (e.g. utilities bill, bank statement)

  • How much will I need to pay as deposit before renting a vehicle?

    For private-hire rental, our deposit is $800. This amount is refundable at the end of your lease.

  • How does the payment process work?

    For driving under Gojek account, we will deduct your rental fees from your wallet based on the fixed weekly payment cycle in your contract, and transfer any difference directly back into your bank account. If you are not able to cover your full fee, we will deduct the outstanding balance from your bank account.

  • How much do I have to pay for damages or accidents?

    In the event of accidents or damages to our vehicle, you are liable for up to S$1,500 for damage(s) to our vehicle and/or S$1,500 for damage(s) to a third party vehicle, which means that depending on the total damage(s) incurred on the vehicle, you will only need to pay a maximum of S$3,000 standard excess. Please note that minimum age to rent is 22 and additional excess is payable for drivers who are below 22 and above 65, with less than 2 years driving experience. Additionally, please note that some models may have higher excess than other models.

  • After choosing my vehicle, how do I start driving with Gojek?

    We will help you to onboard the Gojek platform once contract is signed. You can start driving on the road once it’s completed!

  • Can I drive for Grab?

    Yes, when you rent a car from us, you may drive for Grab, Gojek and any other ride-hailing platforms. However, as a Gofleet partner, you will get to enjoy additional Gofleet incentives when you drive for Gojek.

  • How soon can I collect my vehicle?

    You may collect your vehicle almost immediately if the vehicle you wish to book is ready. Otherwise, please allow a few days for us to arrange a vehicle for you. 

  • Where do I collect and return my vehicle?

    All vehicles are to be collected and returned in the same condition to Cycle & Carriage Leasing in 209 Pandan Gardens during operating hours.

  • Where can I service my vehicles?

    We offer regular vehicle servicing at Cycle & Carriage Leasing in 209 Pandan Gardens Singapore 609339 or 600 Sin Ming Ave Singapore 575733.

    You may book your servicing session from myfleet.sg.

  • Can I go to Malaysia?

    Yes, you may drive to Malaysia. Do find out more from your respective Rental Executive about the insurance coverage.

  • Is fuel cost included in the rental?

    No, it is not included in the rental but we do provide fuel in the vehicles and drivers are required to return our vehicles with the same level of fuel. If there is a shortfall, drivers must cover the balance fuel.

  • Is additional driver allowed?

    Yes, additional driver is allowed. Additional charges may apply to private hire relief driver. The same rental terms and conditions applicable to the primary car hirer will also apply to the additional driver.

Service Rental
  • Who is the Service Rental programme for?

    The Service Rental programme is specially catered for all C&C customers who require rental cars when their cars are in our service centres for service or repairs. The customer can drop off their cars and pick up the rental car all at the same location and return when their cars are ready. Rental durations are customised according to the service types that the customer's car is undergoing.

  • How long in advance should I book the Service Rental car?

    You should book the Service Rental car at least 2-3 working days prior to your scheduled appointment date to avoid disappointment.

  • Where can i pick up/drop off the Service Rental car?

    The customer can drop off their cars and pick up the rental car all at the same location and return when their cars are ready. 

  • What is included in the price?
    Fuel is included so you don't have to top up when you return the car to us.
Breakdown and Emergencies
  • What happens if my tyre(s) is/are damaged?

    If it is safe to do so, please replace the punctured tyre with the spare tyre in your vehicle (if available) and bring the punctured tyre to Cycle & Carriage Leasing (CCL) in 209 Pandan Gardens for repair. Otherwise, please contact our 24-hour support hotline immediately at 6475 9500 for further assistance.

  • My vehicle is damaged.

    Please contact our 24-hour support hotline immediately at 6475 9500 for further assistance. If your vehicle is still drive-able, please drive it to our service centre for repairs. Do note that charges will apply for self-imposed damages.  

  • What should I do if I got into an accident?

    In the event of an accident, secure the accident scene, look around for possible witnesses and take photos of any visible damages on the vehicle and any third party vehicles. Note down the contact details of parties involved. Never admit liability at the accident scene. For accidents involving personal injury, notify the police and ambulance. Head down to our Accident Reporting Centre at 209 Pandan Gardens within 24 hours to make an accident report.