quote

FAQ

Frequently Asked Questions

If you cannot find an answer to your question here, just email us at leasing@cyclecarriage.com.

CHOOSING YOUR VEHICLE
  • Can i rent a vehicle for use on ride-sharing platforms?

    Yes, we specialise in rental for Private Hire usage, amongst our other car rental services offered. Please feel free to contact us for further information. 

  • What documents do I need to rent a vehicle for Private Hire usage?

    As part of our quick background check, you will need to register with us by presenting: 

    Your NRIC
    • Your valid driver’s licence (at least two years old)
    Your bank statement (as proof of an active bank account)
    Proof of your residential address (e.g. utilities bill, bank statement)
    A valid PDVL (which can be shown later on upon collecting your vehicle)

  • How long do I have to wait before I can rent a vehicle?

    After registering with us, you can rent a vehicle immediately as long as:

    • We found all your documents to be in order
    • You are at least 22 years old
    • You have at least two years of driving experience, and at least half the points on your Driving Licence left
    • You have no bankruptcy, no jail time (>5 days), and no loss of Driving Licence on record

  • What vehicles are available for me to rent?

    The Mitsubishi Attrage is the best value-for-money option for drivers who are looking to maximise earnings by maintaining low running costs through low fuel consumption. The Honda Vezel is the most practical and versatile option for drivers who are looking to rent an SUV for private hire use. Besides these, we also have brand new Kia Ceratos which offers a sportier new design with enhanced tech features and extreme comfort for a long drive. To find out more about our vehicles available, click here. 

  • How much will I need to pay as deposit before renting a vehicle?

    Depending on your contract, our deposit ranges from $500 to $800 and the amount is refundable at the end of the contract term. 

  • Who can I speak to if I have any questions about my vehicle?

    A dedicated customer success officer will be assigned to you and be on standby to help you with any vehicle or rental related concerns. In case of emergencies or urgent matters out of office hours, please contact our 24-hour support hotline at 6475 9500.

COLLECTING YOUR VEHICLE
  • When can I collect my vehicle after paying my deposit?

    Depending on availability, you can collect your vehicle as soon as 2 days after placing your deposit.

  • Where do I collect my vehicle from?

    All vehicles are to be collected from Cycle & Carriage Leasing (CCL) in Pandan Gardens.

MAINTAINING YOUR VEHICLE
  • Where can I get my vehicle serviced?

    As part of your contract, we offer regular vehicle servicing at Cycle & Carriage Leasing (CCL) in Pandan Gardens every 10,000 km you travel or every three months – whichever comes first.

  • Will I get any support in the event of an accident?

    If you are involved in an accident with your vehicle, please contact our 24-hour support hotline immediately at 6789 5000 for further assistance. We offer a comprehensive motor insurance plan as part of your contract, and depending on the damages incurred, you will only be liable for the insurance excess amount of up to S$1,500 for damage(s) to your own vehicle and/or S$1,500 for damage(s) to a third party vehicle.

  • How do I renew my contract?

    Our contract renewal process is a seamless experience without the need for you to be at the CCL Hub in person or return your vehicle. Before your contract expires, your customer success officer will be in touch with you to discuss your renewal terms. After replying our confirmation email, you are good to go!

RETURNING YOUR VEHICLE
  • How does the return process work?

    If you choose not to renew your contract, your customer success officer will help you to set up an appointment with our service centre, where we will conduct a comprehensive handover check. If no problems are found, we will initiate the return of any deposit due to you immediately.

  • What happens if my vehicle is damaged?

    If we find any damages on your vehicle, we will first deduct the amount required from your deposit, after which the difference will be returned to you within a few days. Depending on the damages incurred, you will only be liable for the insurance excess amount of up to S$1,500 for damage(s) to your own vehicle and/or S$1,500 for damage(s) to a third party vehicle.

  • What documents do I need to return my vehicle?

    All you will need to do is drive to CCL in Pandan Gardens, and let us take care of the rest. 

  • How do I renew my contract?

    Please contact your customer success officer for assistance in renewing your rental contract. You will be sent your new rental agreement containing your new terms and updated rates as agreed upon. You will not be required to be at CCL in Pandan Gardens in person.

DEPOSIT AND RENTAL FEE
  • How much will I need to pay as deposit before renting a vehicle?

    You will need to pay S$800 for a Mitsubishi Attrage and Kia Cerato or S$500 for a Honda Vezel and Toyota Altis (3-month contract).

  • What payment methods do you accept for my deposit?

    We accept payments in cash or via NETS, Interbank Fast Transfer, or PayNow.

  • Will I need to pay the deposit in full before collecting my vehicle?

    Yes, you will have to pay the full deposit upfront prior to collecting your vehicle.

  • Are there any other benefits of renting from Cycle & Carriage Leasing?

    As one of the appointed GO-FLEET partners of Gojek, you will be eligible for any incentive schemes rolled out by Gojek from time to time if you rent a car from us. This helps to reduce your rental and operating costs significantly. 

  • What is my motor insurance excess amount?

    Your insurance excess amount is S$1,500 for damage(s) to your own vehicle and/or S$1,500 for damage(s) to a third party vehicle, which means that depending on the total damage(s) incurred on the vehicles involved, you will only need to pay a maximum of S$3,000.

  • How does the rental payment process work?

    For driving under Gojek account, we will deduct your rental fees from your wallet based on the fixed weekly payment cycle in your contract, and transfer any difference directly back into your bank account. If you are not able to cover your full fee, we will also deduct the uncovered portion directly from your bank account.

    For other rental purposes, payments will have to be made in advance.

  • What if I do not complete enough trips to cover my rental fee?

    If you are not able to cover your full fee, we will deduct the uncovered portion from your bank account.

  • Will I receive any bonuses or driver incentives?

    Any bonus offered by GOJEK will be transferred to your wallet within the week it is received.

EMERGENCY AND FINES-RELATED MATTERS
  • I lost my vehicle keys.

    Please contact your customer success officer for further assistance. Do note that there will be charges to you for the replacement key.

  • My vehicle broke down.

    Please contact our 24-hour support hotline immediately at 6475 9500 for further assistance.

  • My tyre is punctured.

    If it is safe to do so, please replace the punctured tyre with the spare tyre in your vehicle (if available) and bring the punctured tyre to Cycle & Carriage Leasing (CCL) in Pandan Gardens for repair. Otherwise, please contact our 24-hour support hotline immediately at 6475 9500 for further assistance.

  • My vehicle is damaged.

    Please contact our 24-hour support hotline immediately at 6475 9500 for further assistance. If your vehicle is still drive-able, please drive it to our service centre for repairs. Do note that charges will apply for self-imposed damages.  

  • What should I do if I got into an accident?

    In the event of an accident, secure the accident scene, look around for possible witnesses and take photos of any visible damages on the vehicle and any third party vehicles. Note down the contact details of parties involved. Never admit liability at the accident scene. For accidents involving personal injury, notify the police and ambulance. Contact our 24-hour accident support at 6789 5000 for further assistance. 

  • My windscreen is cracked.

    Please head to CCL in Pandan Gardens for us to assess the damage of your vehicle. If it is not safe to do so, please contact our 24-hour support hotline at 6475 9500 for further assistance.

  • My IU device is not working.

    Please head to CCL in Pandan Gardens for us to troubleshoot the cause. If the device is found to be faulty, you will be able to obtain a complimentary replacement device at any Vicom IU centre.

  • I was issued a fine from the LTA.

    You are liable for all the traffic infringements you incur. All summons will be forwarded to you for your actions.