Frequently Asked Questions
RENTING YOUR VEHICLE
Who is eligible to rent vehicles for private-hire usage?
Drivers who have fulfilled the below requirements are eligible to rent vehicles from us:
• have a valid Gojek account.
• Singaporeans at least 22 years old.
• have a valid PDVL license.
Who is eligible to rent vehicles for personal usage?
Drivers who have fulfilled the below requirements are eligible to rent vehicles from us.
• Singaporeans and PR with a valid driving license under the laws of Singapore.
• Foreigners with a valid driving license in English.
What documents do I need to rent a vehicle for private-hire usage?
As part of our quick background check, you will need to register with us by presenting:
• Your NRIC
• Your valid driver’s licence (at least two years old)
• A valid PDVL (which can be shown later on upon collecting your vehicle)
• Your bank statement (as proof of an active bank account)
• Proof of your residential address (e.g. utilities bill, bank statement)
What documents do I need to rent vehicle for personal usage?Your NRIC and valid driver's license.
How much will I need to pay as deposit before renting a vehicle?
For private-hire or daily rentals, our deposit ranges from $500 to $800.
For long term leasing, the deposit is one month of the lease amount.
What are the payment methods?
We accept payments in cash or via NETS, Interbank Fast Transfer, or PayNow. For rentals with recurring payments, we encourage drivers to go on our GIRO scheme.
How much do I have to pay for damages or accidents?
In the event of accidents or damages to our vehicle, you are liable for up to S$1,500 for damage(s) to our vehicle and/or S$1,500 for damage(s) to a third party vehicle, which means that depending on the total damage(s) incurred on the vehicle, you will only need to pay a maximum of S$3,000 standard excess. Note that additional excess is payable for drivers who are below 22 and above 65, with less than 2 years driving experience.
How does the rental payment process work?
For driving under Gojek account, we will deduct your rental fees from your wallet based on the fixed weekly payment cycle in your contract, and transfer any difference directly back into your bank account. If you are not able to cover your full fee, we will deduct the outstanding balance from your bank account.
For personal usage, payments will have to be made in advance.
What does your long term lease include?
Our long term leasing includes complimentary basic servicing and maintenance, comprehensive insurance and road tax. Besides that, our dedicated service team will be there with you throughout your journey to ensure a seamless rental process.
Is fuel cost included in the rental?
No, it is not included in the rental but we do provide fuel in the vehicles and drivers are required to return our vehicles with the same level of fuel. If there is a shortfall, drivers must cover the balance fuel.
COLLECTING YOUR VEHICLE
Where do I collect my vehicle from?
All vehicles are to be collected from Cycle & Carriage Leasing (CCL) in 209 Pandan Gardens.
How soon can I collect my vehicle?
You may collect your vehicle almost immediately if the vehicle you wish to book is ready. Otherwise, please allow a few days for us to arrange a vehicle for you.
MAINTAINING YOUR VEHICLE
Where can I get my vehicle serviced?
We offer regular vehicle servicing at Cycle & Carriage Leasing in 209 Pandan Gardens or 600 Sin Ming Ave Singapore 575733.
You may book your servicing session from myfleet.sg.
ACCIDENTS & EMERGENCIES
What happens if my tyre(s) is/are damaged?
If it is safe to do so, please replace the punctured tyre with the spare tyre in your vehicle (if available) and bring the punctured tyre to Cycle & Carriage Leasing (CCL) in 209 Pandan Gardens for repair. Otherwise, please contact our 24-hour support hotline immediately at 6475 9500 for further assistance.
My vehicle is damaged.
Please contact our 24-hour support hotline immediately at 6475 9500 for further assistance. If your vehicle is still drive-able, please drive it to our service centre for repairs. Do note that charges will apply for self-imposed damages.
What should I do if I got into an accident?
In the event of an accident, secure the accident scene, look around for possible witnesses and take photos of any visible damages on the vehicle and any third party vehicles. Note down the contact details of parties involved. Never admit liability at the accident scene. For accidents involving personal injury, notify the police and ambulance. Head down to our Accident Reporting Centre at 209 Pandan Gardens within 24 hours to make an accident report.
What happens if LTA fines me?
You are liable for all the traffic infringements during the rental period. All summons will be forwarded to you for your actions.
Can I drive to Malaysia?
Yes, you may drive to Malaysia. Do find out more from your respective Rental Executive of the insurance coverage.
Is additional driver allowed?
Yes, additional driver is allowed. Additional charges may apply to driver for private hire relief driver. The same rental terms and conditions applicable to the primary car hirer will also apply to the additional driver.
How does the rental payment process work?
For driving under Gojek account, we will deduct your rental fees from your wallet based on the fixed weekly payment cycle in your contract, and transfer any difference directly back into your bank account. If you are not able to cover your full fee, we will also deduct the uncovered portion directly from your bank account.
For other rental purposes, payments will have to be made in advance.