Warranty Guide

Knowing how we service and maintain your car is just as important as knowing when to do it. Here are some useful information about vehicle warranty, servicing and maintenance you might need

Warranty

  • Our 5-year Warranty
    All Kia vehicles have undergone stringent pre-delivery processes and checks to ensure your vehicle is delivered in pristine condition. From the date of registration, your new vehicle is covered against defects in materials and workmanship for a period of 5 years (unlimited mileage) for passenger cars.

    When you bring your vehicle in for servicing, expect impeccable after-sales care from our highly trained technicians and advisors. This uncompromising commitment ensures a lasting relationship unlike any other.

    It is strongly advised that you always bring your vehicle to qualified specialist workshops such as Cycle & Carriage for servicing at every 10,000km or 6 months^ (whichever comes first). With complete service history records, this also gives you peace of mind that your vehicle warranty will never be compromised.

    ^ With usage of fully synthetic engine oil.

     

  • Our 10-year Engine Warranty
    Starting from 1 June 2014, all Kia passenger cars (except electric models and commercial vehicles) will come with a 10-year engine warranty*, subject to a maximum mileage of 200,000 km or 10 years (whichever comes first).

    Upon expiry of the vehicle’s factory warranty at the end of the 5th year from the date of registration, Cycle & Carriage will undertake another 5 years of the vehicle’s engine warranty, stretching to a total of 10 years.

    Important! To ensure that your vehicle gives you many years of motoring pleasure as well as higher resale potential, you will enjoy a 5-year passenger car warranty, and you are strongly advised to service your car at recommended service intervals at qualified specialist workshops such as Cycle & Carriage Service Centres. On top of that, Cycle & Carriage also offers an unrivalled extended 5-year engine warranty, provided that your car is serviced, maintained and repaired at recommended service intervals at our Service Centres upon expiry of the original 5-year engine warranty provided by the manufacturer.

    *Click here to view the terms and conditions.

     

  • Our 10-Year Lithium Battery Warranty
    For the first 5 years, the hybrid vehicle’s lithium-ion polymer hybrid battery is covered under the factory’s 5-year unlimited mileage warranty, from the date of registration of the car. Under the warranty terms and conditions stated in the Kia manufacturer’s warranty booklet, the battery capacity (detected by the onboard diagnostic system) shall be repaired up to the capacity of factory’s recommended level. Failing which, it shall be replaced at no cost to you.

    Upon expiry of the factory’s first 5-year unlimited mileage warranty, Cycle & Carriage will undertake and extend an additional 5 years or up to a maximum mileage of 200,000 km warranty coverage for the lithium-ion polymer hybrid battery. This makes up to a total warranty coverage of 10 years or 200,000 km, whichever comes first, from the date of registration date. This 5-year warranty extension is applicable only if Hybrid System is serviced, maintained and repaired by Cycle & Carriage in accordance with the manufacturer’s recommendations upon expiry of the original 5-year warranty provided by the manufacturer. Replacement will be on the condition that the battery is beyond repair, with capacity deteriorating below factory’s recommended level, as detected by the onboard diagnostic system.

    Our Warranty for locally-installed accessories

    Accessories fitted locally such as audio, in-car camera, reverse sensor and GPS system are covered under warranty for 1 year from the date of registration of the car.

     

  • What is covered under warranty?
    Contractual Warranty
    Repair or replacement of parts acknowledged as faulty by the Manufacturer, as well as the labour necessary to repair the vehicle. Towing for immobilised vehicle within Singapore is covered.

    Anti-perforation
    Up to 5 years for passenger cars from the date of registration, subject to an annual inspection by Cycle & Carriage.

    Battery
    1-year with unlimited mileage from the date of vehicle registration.

    Genuine Parts
    All genuine parts replacement and repairs come with a 2-year or 40,000 km warranty, whichever comes first. Genuine parts always come with warranty, unlike non-genuine parts.

    Paintwork
    Original bodywork paint or lacquer defect.

    Accessories
    Accessories fitted locally such as audio, in-car camera, reverse sensor and GPS system are covered under warranty for 1 year.

     

  • What is not covered under warranty?

    Consumables
    Consumables are normal maintenance items which require periodic replacement from motoring wear and tear. They include:

    • All types of lubricants and fluids
    • Refrigerants

     

    Wear-and-Tear Items
    Wear-and-tear items require periodic inspections, adjustment and/or replacement at certain mileage. They include parts such as but are not limited to:

    • Air cleaner element
    • Brake pads & brake discs
    • Brushes of various types of motors
    • Bushings Clutch disc & clutch cover
    • De-colouration, fading & deformation of leather & other trims
    • De-colouration, fading, flawing, rusting, etc. of paint coat
    • Drive belts
    • Fuel filter
    • Fuses
    • Lamp bulbs
    • Oil filter
    • Oil seal
    • Remote key battery
    • Rubber parts
    • Spark plugs (Gasoline) & glow plugs (Diesel)
    • Tubes or hoses
    • Tyres Various types of gaskets (except cylinder head gasket)
    • Wiper blade (including rubber)
    • Incidental or consequential costs, such as loss of use, personal effects or income, are also not covered.

     

    WARRANTY CONDITIONS
    Maintenance and repairs on your vehicle in Singapore must be carried out in accordance with the prescription laid down by Kia Motors Corporation (the Manufacturer). It is strongly advised that such operations are to be performed by qualified specialist workshops such as Cycle & Carriage.

    Failure to comply with the recommended maintenance schedule may invalidate this vehicle warranty. You must provide proof of maintenance records, invoices, etc.

    Your vehicle warranty does not cover damages or malfunctions caused directly or indirectly by:

    1. Use of vehicle for motorsport, races, rallies or resultant accidents.
    2. Alteration to the original specifications or installation of experimental equipment which are neither provided for nor authorised by the Manufacturer or Cycle & Carriage.
    3. Use of non-genuine parts.
    4. Natural/environmental causes.
    5. War, invasion, act of foreign enemy, hostilities (whether declared as a war or not), civil war, rebellion, revolution, riots, etc.
    6. Vandalism.
    7. Glass damage, if it is not clearly proven that this is due to manufacturing or installation errors.
    8. Any modifications to the vehicle’s system and components, bodywork alterations or accessories fitted to the vehicle after its manufacture, that were not carried out by Cycle & Carriage.
    9. Exceeding permitted axle loads.
    10. Maintenance and/or repairs not performed in accordance with Kia specified procedures or otherwise improperly performed by non-qualified specialist workshops.
    11. Your warranty may become invalid if you continue to drive when a fault becomes apparent. Please refer to owner’s manual.