WHAT TO DO DURING AN ACCIDENT?
In the case of accident, you should:
Avoid all unauthorised tow truck operators or repair workshops.
Step 1
Exchange particulars of involved parties including:
Take note of the licence plate of other damaged vehicle(s)
Step 2
Take pictures of the scene and submit them at your authorised accident reporting centre.
What to photograph:
Step 3
Call your insurer’s hotline for a tow truck or advice. If we are your insurer’s authorised workshop, or if you are claiming against the other party, call our 24/7 Roadside Assistance at 6475 9500
Step 4
Report and bring your accident vehicle (whether damaged or not) to the approved reporting centre or authorised workshop within 24 hours or the next working day
THE BENEFITS OF REPORTING:
By reporting the accident within the stipulated time, not only will you enjoy hassle-free and quality, certified repair services as provided under the Motor Claims Framework, you will also avoid potentially higher costs from exaggerated claims.
REMEMBER: All accidents must be reported to your insurer within 24 hours or by the next working day with your accident vehicle, no matter how trivial or even if there is no visible damage, and irrespective of whether you are claiming from any insurers or third parties.
SHOULD YOU FAIL TO REPORT THE ACCIDENT:
You may find yourself in a position of having your claims prejudiced or declined later by insurers. Failure to comply with the new policy condition will be seen as being "in breach" of the policy terms and conditions, i.e. there will be no liability on the part of the insurer. Any non-compliance of this policy condition will result in a loss of your No Claims Discount upon renewal of your policy.
DOCUMENTS TO BRING FOR INSURANCE CLAIM:
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