FREQUENTLY ASKED QUESTIONS

ACCOUNT

SERVICE

  • Do you provide Shuttle Service to nearest MRT stations?

    We provide complimentary Shuttle Services to the nearest MRT stations at all our Authorised Service Centres during weekday morning peak hours.

    • Leng Kee Authorised Service Centre to Queenstown MRT: 8:30am, 9:00am, 9.30am, 10am, and 10:30am.
    • Pandan Gardens Authorised Service Centre to Jurong East MRT: 8:15am, 8:45am, 9:15am, 9:45am and 10:15am.
    • Jurong East MRT to Pandan Gardens Authorised Service Centre: 5:15pm and 6pm.
    • Eunos Authorised Service Centre to Eunos MRT: 8:30am, 9:00am, 9:30am, 10am and 10:30am.
    • Sin Ming Authorised Service Centre to Bishan MRT: 8:30am, 9:00am, 9:30am, 10am and 10:30am.

     

  • What kind of service packages do you offer?
    Please refer to "Service Catalogue" to find out more. We offer many different packages with our valued customers in mind. They range from service plans to grooming, air-conditioning packages and many more.

     

  • How is Express Service different from normal servicing? Do I need to pay more?
    Express Service provides a guaranteed turnaround time of 60-min/90-min^.

    Customer will receive 30% off the express services bill if guaranteed turnaround time is not met.

    Terms & Conditions
    • Appointment is strictly required. Book your Express Services here
    • Guarantee applies to each Express Service only. Re-appointment is needed for additional jobs
    • Punctuality is required
    • Complimentary exterior car wash with carpet vacuuming are EXCLUDED from all Kia Express Services. Request for your complimentary car wash and carpet vacuum at the point of reception and our staff will advise you on the estimated additional time required
    • 60-min Express Service is not applicable for Carens Diesel, Sorento Diesel and Stinger 

     

  • How much does it cost to service with Cycle & Carriage?
    Please refer to the "Service Catalogue" for more information. Our normal walk-in rates are reflected as Service Menu Prices and are dependent on the mileage of your car or the last date of servicing, whichever comes first. Enjoy 20% off Service Menu Prices if you sign up for Kia Care Service Plan.

     

  • If my car requires tyre services (e.g tyre rotation and balancing, tyre replacement, tyre patching etc.), do I need to book an appointment?
    No appointment is required. Simply visit any of our Drive-In Tyre Shops located at any of our Authorised Service Centres. Please see "Contact Us" for the address and operating hours.

     

  • I have lost my vehicle key. How do I order a replacement?
    Please visit any of our Authorised Service Centres to show us a proof of ownership and make payment for the replacement key. We will then place an order with our Principal. Upon the arrival of your replacement key, we will contact you for collection. Programming charges will apply.

     

  • I bought my vehicle from a parallel importer. Can I service my parallel imported vehicle with Cycle & Carriage?
    No, unfortunately we do not service and repair parallel imported vehicles.

     

  • I booked an appointment and it is due for servicing tomorrow. May I send in my vehicle this evening after office hours?
    Yes, you can drop off your vehicle at any of our Authorised Service Centres after our operating hours. All you have to do is fill out a form at the security guard post, park your vehicle at our premise, and hand over the key and form to the security guard.

     

  • I am driving a diesel vehicle. What should I do when the Diesel Particulate Filter (DPF) warning light is "on"?

    What is a Diesel Particulate Filter (DPF)?

    DPF is a filter that is installed on Euro 5 and Euro 6 diesel vehicles to trap soot in the exhaust gas.

     

    What is regeneration?

    Regeneration is a process to burn off the soot that is trapped in the DPF. It can occur naturally if the driving favours the required condition, which is driving at least 60 km/hr for approximately 30 minutes.

     

    What caused the DPF to be clogged?

    If vehicle continues to be driven under condition that does not favour natural regeneration (i.e. frequent short journey driving, low average driving speed, etc.), the accumulated soot cannot be burnt off and will clog the DPF.

     

    What are the consequences of a clogged DPF?

    • Vehicle loss of power
    • Warning light/message displayed on instrument panel

     

    What should I do when the DPF warning light is “on”?

    Drive at least 60 km/hr for 30 minutes to burn off the soot. If the DPF warning light still “on”, send your vehicle to our service centre. No appointment needed.

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