Customer Relations Executive (Call Centre)
Location: Petaling Jaya
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- Attend to incoming call volume and attend to non-voice work such as emails and social media interaction from customers e.g. queries, requests, service appointment, orders and complaints in a timely manner.
- Make outbound calls to customers & prospect with the aim of service - retention, service follow up, recall campaign, recovery, acquisition; sales – lead generation, sales follow up, walk-in & orders.
- Ensuring all relevant communications, records and data are updated and recorded in the system.
- Advising customers on products and services available.
- Seize opportunity to sell additional services by recognizing opportunities to up-sell; explaining new services/products when the need arises.
- Inform customers by explaining procedures; answering questions; providing information.
- Maintain regular and proactive communication with internal colleagues and highlight any concerns to appropriate parties as and when required.
- Adhere and improve quality performance by adhering to standards and guidelines; recommending improved procedures regularly to call center manager.
- Taking initiative to keep updated with job knowledge by studying new product descriptions; participating in educational opportunities.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Enhance organization reputation by accepting ownership for accomplishing new and different tasks; exploring opportunities to add value to job accomplishments by being versatile and flexible.
- Meet personal/team qualitative and quantitative targets.
- Diploma or Degree in any discipline
- Minimum 3 years related working experience
- Pleasant personality with good communication and interpersonal skills
- Should be a customer oriented person, able to handle all customer issues passionately and aim for customer satisfaction
- Able to communicate in Chinese would be an added advantage
- Working experience as Call Centre personnel is a priority
Please apply with latest resume to email@example.com.