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Customer Relations Executive (Call Centre)

Location: Petaling Jaya


  • Attend to incoming call volume and attend to non-voice work such as emails and social media interaction from customers e.g. queries, requests, service appointment, orders and complaints in a timely manner.
  • Make outbound calls to customers & prospect with the aim of service - retention, service follow up, recall campaign, recovery, acquisition; sales – lead generation, sales follow up, walk-in & orders.
  • Ensuring all relevant communications, records and data are updated and recorded in the system.
  • Advising customers on products and services available.
  • Seize opportunity to sell additional services by recognizing opportunities to up-sell; explaining new services/products when the need arises.
  • Inform customers by explaining procedures; answering questions; providing information.
  • Maintain regular and proactive communication with internal colleagues and highlight any concerns to appropriate parties as and when required.
  • Adhere and improve quality performance by adhering to standards and guidelines; recommending improved procedures regularly to call center manager.
  • Taking initiative to keep updated with job knowledge by studying new product descriptions; participating in educational opportunities.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Enhance organization reputation by accepting ownership for accomplishing new and different tasks; exploring opportunities to add value to job accomplishments by being versatile and flexible.
  • Meet personal/team qualitative and quantitative targets.


  • Diploma or Degree in any discipline
  • Minimum 3 years related working experience
  • Pleasant personality with good communication and interpersonal skills
  • Should be a customer oriented person, able to handle all customer issues passionately and aim for customer satisfaction
  • Able to communicate in Chinese would be an added advantage
  • Working experience as Call Centre personnel is a priority


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